Privacy Policy

We, 1. Hamburger Eissport GmbH (hereinafter referred to as HEG), as the provider of tickets for our ice hockey teams' league, cup, and friendly matches and as the controller responsible for data processing, take the protection of your personal data very seriously. We design our services in such a way that only the personal data necessary for the provision of our services is collected, processed, and used.

Under no circumstances will personal data be rented or sold to third parties for advertising purposes. Personal data will not be used for advertising or marketing purposes without the visitor's explicit consent.

Within HEG, access to personal data is granted only to those employees who require such data to perform their duties. These individuals are informed about the applicable data protection regulations and are obligated to comply with the relevant legal provisions, including Section 5 of the German Federal Data Protection Act (BDSG) and Article 5 of the EU General Data Protection Regulation (GDPR).

The collection, processing, use, and disclosure of personal data are carried out in accordance with Section 28 (1) and (3) of the German Federal Data Protection Act (BDSG) and, since 25 May 2018, Article 6 of the EU General Data Protection Regulation (GDPR).

Changes to Data Processing Purposes and Use of Data

As a result of technological advances and organizational changes, the data processing procedures we use may be modified or further developed. We therefore reserve the right to update this Privacy Policy to reflect new technical and organizational requirements. For this reason, we recommend that you review this Privacy Policy periodically.

If you do not agree with any future changes to this Privacy Policy, you may request the deletion of your personal data in writing in accordance with Article 17 of the EU General Data Protection Regulation (GDPR), provided that the data is not required to be retained under other legal obligations, such as statutory commercial or tax retention requirements.

Collection, Storage, Use, and Disclosure of Personal Data

The personal data collected in connection with our services is used, without your separate consent, solely for the performance of the contract and the processing of your enquiries and orders.

This means that when you place an order through us or via our website, the personal data you provide—including, in particular, your booking and contact details (such as your first and last name, address, email address, and telephone number), where applicable information contained in official documents (such as passport number, passport details, and date of birth), payment details, payment-related information, and any other information you provide—will be stored and processed for the purpose of fulfilling our contractual obligations and completing your order. Where necessary to process your order, this information may also be shared with third parties, such as event organisers or other service providers involved in delivering the booked services.

Your personal data will only be used or disclosed for advertising and market research purposes if you have given your prior consent. You may withdraw your consent at any time with future effect by sending an email to info@crocodiles-hamburg.de with the subject line "Unsubscribe from Data Records".

The processing and use of your personal data are carried out in accordance with the provisions of the German Federal Data Protection Act (BDSG) and, since 25 May 2018, the EU General Data Protection Regulation (GDPR).

Transfer and Processing of Data Outside the European Economic Area (EEA)

Your personal data will not be transferred to countries outside the European Economic Area (EEA), unless it is evident from your order that the transfer of the data provided to third parties located in non-EEA countries is necessary for the performance of the contract, in accordance with Article 49 of the EU General Data Protection Regulation (GDPR).

Direct Marketing / Newsletter

You may choose to subscribe to our newsletter. To register, you must provide your email address and consent to receiving the newsletter. Your subscription will only become effective once you have confirmed the registration by clicking the confirmation link sent to you by email (double opt-in).

To provide you with information that is most relevant to your interests, you may also choose to provide additional information during registration, such as your interests, important dates, location, region, or similar preferences.

Every newsletter you receive contains all the information you need to unsubscribe from the newsletter at any time.

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Information Specific to Our Website

Anonymous Data Collection

You can generally visit our website without telling us who you are. We only receive the name of your Internet service provider, the website from which you accessed our site, and the pages you visit on our website. This information is evaluated solely for statistical purposes. As an individual user, you remain anonymous throughout this process.

Please note, however, that if you are logged into Facebook or have a Twitter account, personal data may be transferred to servers in the United States. For further information and details on how to prevent such data transfers, please refer to the sections "Use of Facebook Social Plugins" and "Use of Twitter" in this Privacy Policy.

External Links

For your convenience, our website may contain links to third-party websites. Where this is not immediately apparent, we will indicate that you are leaving our website via an external link. Please note that we have no control over the content or design of external websites operated by third parties. Therefore, the provisions and guarantees of this Privacy Policy do not apply to those external websites.

Security Standards (SSL Technology)

The transmission of sensitive personal data between your computer and our servers, as well as the servers of our partners and service providers, is encrypted using SSL (Secure Socket Layer) technology whenever you place an order or make a payment. This encryption prevents unauthorized third parties from reading your data during transmission.

In addition to secure data transmission, access to our servers is protected by a range of technical security measures designed to prevent unauthorized access.

We have also implemented appropriate technical and organizational safeguards to protect the personal data we store and process. These measures are regularly reviewed and updated whenever necessary to ensure an appropriate level of security.

Use of Cookies

We use so-called cookies to personalize and optimize your online experience while using our website. A cookie is a small text file that is either stored temporarily in your computer's memory (a session cookie) or permanently on your hard drive (a persistent cookie).

Cookies may contain information such as your previous visits to our website or details about the services and pages you have accessed. Cookies are not used to run programs or transmit viruses to your computer. Their primary purpose is to provide you with a tailored browsing experience and to make the use of our website as convenient and user-friendly as possible.

Session Cookies

We primarily use session cookies, which are not stored permanently on your hard drive and are automatically deleted when you close your browser.

Session cookies are used, in particular, for login authentication and load balancing (distributing system workload efficiently across our servers).

Persistent Cookies

In addition, we use persistent cookies to store the personal usage settings entered by users when using our services. This allows us to personalize and improve our services.

Persistent cookies ensure that users will find their personal settings available again when they revisit our website. In addition, service providers commissioned by us to analyze user behavior may use persistent cookies to recognize returning users.

These services store the data transmitted by the cookies exclusively in anonymized form. No association with the user's IP address is retained.

Preventing Cookies

Visitors can refuse the use of cookies at any time. This is usually done by selecting the appropriate option in the browser settings or by using additional software. Further information can be found in the help function of the browser being used.

Please note that disabling cookies may limit the functionality of our services and may negatively affect your use of our website.

Use of Analytics Tools

We analyze, or commission the analysis of, user behavior in connection with the use of our services. For this purpose, anonymized or pseudonymized user profiles are created.

These user profiles are generated solely for the purpose of continuously improving our services and enhancing the user experience on our website.

Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc. ("Google"), to analyze the use of our website. Google Analytics is configured with the _anonymizeIp() extension, which shortens IP addresses before processing in order to prevent them from being directly linked to an individual.

You may object to the collection and storage of your data for Google Analytics purposes at any time with effect for the future.

To do so, please contact Google directly.

Alternatively, you can prevent Google Analytics from collecting your data by installing an opt-out cookie on your device. Please use the corresponding "Set Google Analytics Opt-Out Cookie" link provided on our website.

Google requires website operators using Google Analytics to include the following information in their privacy policy:

Google Analytics uses cookies, which are text files placed on your computer to help the website analyze how users use the site. The information generated by the cookie about your use of this website (including your IP address) is generally transmitted to and stored on a Google server in the United States. Google uses this information to evaluate your use of the website, compile reports on website activity for website operators, and provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings in your browser. However, please note that if you do so, you may not be able to use all the features of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Server Log Files

The hosting provider of this website automatically collects and stores information transmitted by your browser in so-called server log files. This information includes:

• Browser type and browser version
• Operating system used
• Referrer URL
• Hostname of the accessing computer
• Date and time of the server request

This data cannot be assigned to any specific individual. It is not combined with data from other sources.

However, we reserve the right to review this data retrospectively if we become aware of specific indications of unlawful use of our website.

YouTube Plugins

This website contains at least one plugin provided by YouTube, a service operated by Google Inc., based in San Bruno, California, USA.

When you visit a page on our website that contains a YouTube plugin, a connection is established with YouTube's servers. In the process, the YouTube server is informed which specific page of our website you have visited.

If you are logged into your YouTube account at the same time, YouTube may associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account before visiting our website.

For more information about the collection and use of your data by YouTube, please refer to YouTube's Privacy Policy at www.youtube.com.

Use of Facebook Social Plugins

Our website uses social plugins ("plugins") provided by the social network Facebook.com, operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA ("Facebook"). These plugins are identified by the Facebook logo.

When you visit a page on our website that contains a Facebook plugin, your browser establishes a direct connection to Facebook's servers. The content of the plugin is transmitted directly by Facebook to your browser and integrated into the website.

By integrating these plugins, Facebook receives information that you have visited the corresponding page of our website. If you are logged into your Facebook account, Facebook can associate your visit with your Facebook profile. If you interact with the plugins—for example, by clicking the "Like" button or leaving a comment—the corresponding information is transmitted directly from your browser to Facebook and stored there.

The purpose and scope of Facebook's data collection, the further processing and use of your data by Facebook, as well as your rights and options for protecting your privacy, can be found in Facebook's Privacy Policy.

If you do not want Facebook to collect data about you through our website as described above, you must log out of your Facebook account before visiting our website.

Use of Twitter

Our website uses features provided by Twitter, a service operated by Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA.

By using Twitter and the "Retweet" function, the web pages you visit may be linked to your Twitter account and shared with other Twitter users. In the process, data may also be transmitted to Twitter.

Please note that, as the operator of this website, we have no knowledge of the content of the data transmitted to Twitter or how Twitter uses this data.

For more information, please refer to Twitter's Privacy Policy at:

www.twitter.com/privacy

You can change your Twitter privacy settings at any time in your account settings at:

www.twitter.com/account/settings

Liability for Content

The content of our website has been prepared with the greatest possible care. However, we cannot guarantee the accuracy, completeness, or timeliness of the content.

As a service provider, we are responsible for our own content on these pages in accordance with Section 7 (1) of the German Telemedia Act (TMG) and general legal provisions. However, under Sections 8 to 10 TMG, we as a service provider are not obligated to monitor transmitted or stored third-party information or to investigate circumstances that may indicate unlawful activity.

Obligations to remove or block the use of information under general legal provisions remain unaffected. Liability in this respect is only possible from the time we become aware of a specific legal infringement. Upon becoming aware of any such infringements, we will remove the relevant content immediately.

Liability for Links

Our website may contain links to external third-party websites over whose content we have no control. Therefore, we cannot accept any liability for such external content.

The respective provider or operator of the linked pages is always responsible for their content. The linked pages were checked for possible legal violations at the time the links were created, and no unlawful content was apparent at that time.

Permanent monitoring of the content of linked pages is not reasonable without specific indications of a legal infringement. If we become aware of any legal violations, we will remove such links immediately.

Data Security

We protect our website and other systems through appropriate technical and organizational measures against loss, destruction, unauthorized access, alteration, or disclosure of your data by unauthorized persons. However, despite regular checks, complete protection against all risks is not possible.

Our website uses the industry-standard SSL (Secure Sockets Layer) encryption technology. This ensures the confidentiality of the personal data you transmit via the Internet. You can recognize an encrypted connection by the closed key or lock symbol displayed in your browser.

Disclosure of Personal Data

Your personal data will only be disclosed to third parties in the following cases:

• where you have given your explicit consent in accordance with Article 6(1)(a) of the General Data Protection Regulation (GDPR);
• where the disclosure is necessary for the performance of a contract or to take steps prior to entering into a contract in accordance with Article 6(1)(b) GDPR;
• where we are legally required to disclose the data in accordance with Article 6(1)(c) GDPR;
• where the disclosure is necessary for the performance of a task carried out in the public interest pursuant to Article 6(1)(e) GDPR; or
• where the disclosure is necessary for the purposes of our legitimate interests or those of a third party in accordance with Article 6(1)(f) GDPR, provided that your interests, fundamental rights, and freedoms requiring the protection of your personal data do not override those legitimate interests.

Your Rights as a Data Subject

In connection with the processing of your personal data, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of Access (Article 15 GDPR)
  You have the right to obtain information about the processing of your personal data, including the purposes of processing, the categories of personal data processed, the recipients or categories of recipients, the storage period or the criteria used to determine that period, your rights to rectification, erasure, restriction of processing or objection, your right to lodge a complaint with a supervisory authority, information about the origin of the data (where not collected directly from you), the existence of automated decision-making, and, where applicable, the safeguards pursuant to Article 46 GDPR for transfers to third countries or international organizations.
• Right to Rectification (Article 16 GDPR)
  You have the right to request the immediate correction of inaccurate personal data and the completion of incomplete personal data.

• Right to Erasure ("Right to be Forgotten") (Article 17 GDPR)
  You have the right to request the deletion of your personal data if:

  • the data is no longer necessary for the purposes for which it was collected or otherwise processed;
  • you withdraw your consent and there is no other legal basis for processing;
  • you object to the processing and there are no overriding legitimate grounds for continuing the processing;
  • the personal data has been processed unlawfully;
  • the deletion is required to comply with a legal obligation; or
  • the data was collected in relation to information society services pursuant to Article 8(1) GDPR.

  This right does not apply where processing is necessary for exercising the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest, or for the establishment, exercise, or defense of legal claims.

• Right to Restriction of Processing (Article 18 GDPR)
  You have the right to request the restriction of processing if:
  • you contest the accuracy of your personal data (for the period required to verify its accuracy);
  • the processing is unlawful but you oppose the deletion of the data and request restriction of its use instead;
  • we no longer require the data for processing purposes, but you need it for the establishment, exercise, or defense of legal claims; or
  • you have objected to processing pursuant to Article 21(1) GDPR, pending verification of whether our legitimate grounds override your own.
• Right to Object (Article 21 GDPR)
  You have the right to object to the processing of your personal data at any time:
  • pursuant to Article 21(2) GDPR, where your personal data is processed for direct marketing purposes; or
  • pursuant to Article 21(1) GDPR, where processing is based on Article 6(1)(e) or (f) GDPR, on grounds relating to your particular situation, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or where the processing is necessary for the establishment, exercise, or defense of legal claims.

Information on Your Right to Object

You have the right to object at any time, pursuant to Article 21 GDPR, to the processing of your personal data based on Article 6(1)(e) GDPR (processing carried out in the public interest) or Article 6(1)(f) GDPR (processing based on legitimate interests).

If you object, your personal data will no longer be processed unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or unless the processing is necessary for the establishment, exercise, or defense of legal claims.

Please send your objection by email to:

info@crocodiles-hamburg.de

Privacy Policy for Online Advertising by Anschlusstor / AT Media Network GmbH

Our website uses online advertising services provided by AT Media Network GmbH, Bayerstraße 69, 80335 Munich, Germany.

Advertising formats provided by AT Media Network GmbH use cookies at various locations on our website. These cookies are used to make the advertising experience more user-friendly and effective. Cookies are small text files that are stored either temporarily in your computer's memory or permanently on your hard drive. They may be used to determine whether your computer has previously interacted with websites marketed by AT Media Network GmbH. Cookies do not damage your computer and do not contain viruses.

Advertising provided by AT Media Network GmbH is optimized based on the anonymous collection and analysis of your browsing behavior in order to display advertisements that are more relevant to your predicted interests. For this purpose, third-party companies acting on behalf of AT Media Network GmbH place cookies on your device to collect usage data.

This may include information such as the pages you visit on this website or advertisements you click on. The collected information enables AT Media Network GmbH to analyze the effectiveness of online advertising and present advertisements that are more relevant to your interests.

No personally identifiable information, such as your name, postal address, or email address, is stored as part of this process. Where IP addresses are collected, they are immediately anonymized so that they cannot be linked to an identifiable individual.

You may opt out of the use of cookies by the third-party companies acting on behalf of AT Media Network GmbH by using the following links:

• Google DoubleClick: www.google.com/policies/technologies/ads
• Nugg.ad AG: ad-choices.nuggad.net
• Ströer SSP: www.stroeer.de/digitale-werbung/werbemedien/targeting-data/datenschutz.html
• Criteo GmbH: www.criteo.com/en/privacy-policy
• The ADEX GmbH: de.theadex.com/company/consumer-opt-out

Further Information and Contact

If you have any questions regarding data protection at HEG, please contact our office.

You have the right to request information about the personal data we have stored about you. You may also submit requests for access, correction, or deletion of your personal data, or provide suggestions regarding data protection, at any time by post or by email using the contact details below:

 

Farmsener Turnverein von 1926 e.V.
Abteilung Eishockey

Berner Heerweg 187b

22159 Hamburg

E-Mail: info@crocodiles-hamburg.de